PlayStation® Protection Plan
TERMS AND CONDITIONS
This Service Plan is not a contract of insurance.
By purchasing this PlayStation® Protection Plan you understand that this is a service contract and you acknowledge that you have had the opportunity to read and that you accept these Terms and Conditions. “PlayStation® Protection Plan” and “Terms and Conditions” are collectively referred to as the “Service Plan”. The features of your Service Plan are determined by the coverage purchased as shown on the Enrollment Form and the terms set forth herein.
The Obligor under this Service Plan in the Province of British Columbia is American Bankers Insurance Company of Florida (“American Bankers”). In all other provinces, Assurant Services Canada Inc. (“Assurant”) is the Obligor. References in this document to “We”, “Our” and “Us” (whether or not capitalized) refers to American Bankers and/or Assurant, as the case may be.
FOR PLAYSTATION® PROTECTION PLAN: THIS SERVICE PLAN PROVIDES NO BENEFITS DURING THE TERM OF THE MANUFACTURER'S WARRANTY. THE TERM OF THIS SERVICE PLAN AND THE BENEFITS DESCRIBED HEREIN COMMENCE IMMEDIATELY UPON EXPIRATION OF THE MANUFACTURER'S WARRANTY.
FOR PLAYSTATION® PROTECTION PLAN – WITH ACCIDENTAL DAMAGE: THIS SERVICE PLAN COMPLEMENTS THE MANUFACTURER’S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES CERTAIN ADDITIONAL BENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER’S WARRANTY PERIOD ARE NOT COVERED UNDER THIS SERVICE PLAN.
Service Plan Holder
means the owner of the Product covered under this Service Plan. The Service Plan Holder may also be referred to as “You” and “Your” (whether or not capitalized).
Service Plan Administrator
means the entity responsible for the administration of this Service Plan. The Service Plan Administrator is Sony Computer Entertainment America LLC (“SCEA LLC”), 2207 Bridgeport Pkwy, San Mateo, CA 94404.
indicates the item that You purchased as indicated on Your sales receipt or invoice, and is covered by this Service Plan.
means the purchase price paid by You for this Service Plan as indicated on the sales receipt or invoice.
SERVICE PLAN TERM:
For PLAYSTATION® PROTECTION PLAN,
coverage begins at the end of Your one year manufacturer’s warranty and continues for the length of the Service Plan as indicated on Your sales receipt or invoice.
For PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE,
coverage begins on the date of purchase of the Service Plan and continues for the length of the Service Plan as indicated on Your sales receipt or invoice.
The Service Plan You selected for Your Product shall be indicated on the sales receipt or invoice.
PLAYSTATION® PROTECTION PLAN
- This Service Plan provides coverage for Product hardware failures due to defects in workmanship and/or materials, or due to normal wear and tear. Should service be required, We will repair or replace Your Product (at Our option) with a Product fully re-certified to the original manufacturers written factory standards. User data stored on disk drives or other memory devices are specifically not covered and may be lost. All Product settings will be returned to the original factory default settings. All Product firmware (if applicable) will be updated to the latest official version at the time of service.
PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE:
- HAND HELD DEVICES - In addition to coverage for Product hardware failures due to defects in workmanship and/or materials, or due to normal wear and tear, this Service Plan also provides coverage to the screen of the Product if cracked due to accidental damage (such as drops) from handling that occur during normal use and operation in accordance with the manufacturer's written specifications, in an appropriate operating environment. Coverage will apply only if purchased within thirty (30) days from the date Your Product was purchased. Product inspection for neglect or abuse will be performed prior to service and the determination is at the sole discretion of the authorized service provider.
- CONSOLE DEVICES - In addition to coverage for Product hardware failures due to defects in workmanship and/or materials, or due to normal wear and tear, this Service Plan also provides coverage for accidental damage from handling (such as drops, liquid spills, and cracks) that occur during normal use and operation in accordance with the manufacturer's written specifications, in an appropriate operating environment. Coverage will apply only if purchased within thirty (30) days from the date Your Product was purchased. Product inspection for neglect or abuse will be performed prior to service and the determination is at the sole discretion of the authorized service provider.
At Our option, We will either repair Your Product or replace it with a new, or a factory re-certified PlayStation®
product of like kind, quality, and features. We will try and match specific replacement preferences such as equipment color, cosmetics, or features, but this is not guaranteed. The price of the replacement product shall not exceed the original purchase price of the original Product. If We replace Your Product, We will ship the replacement product to You once We receive the damaged/un-repairable Product. When You receive the replacement product, the damaged/un-repairable Product becomes Our property.
For the PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE:
If We replace Your Product with another of equal value or like kind and quality, We shall have satisfied all obligations owed under this Service Plan which will end on the date of the replacement unless otherwise prohibited by law in the province where the Service Plan was originally purchased.
PARTS AND COMPONENTS:
Materials furnished as replacements for parts will be drawn from Our service contractor’s inventory of new or factory re-certified parts and components. These materials will be furnished under provisions of the manufacturer’s warranty while still in effect and then by Our service contractor during the remainder of the term of coverage.
In order to keep this Service Plan in force during the coverage term, You must maintain the Product in accordance with the service requirements set forth by the manufacturer’s specifications, including cleaning and maintenance as required. It is Your responsibility to protect the Product from further damage and operate the Product in accordance to guidelines listed in the user manuals either in paper or electronic format. You must notify the Service Plan Administrator in writing if Your address changes. It is Your responsibility to back up your data before services are performed and remove any data from parts or the Products prior to service. Neither Assurant, nor American Bankers, as the case may be, nor the Service Plan Administrator will be responsible for any damage to or loss of Your data. The foregoing is not intended to liberate Assurant, or American Bankers, as the case may be, or the Service Plan Administrator from the consequences of their own acts or the acts of their representatives. The contents of Your Product may be deleted and the hard drive and/or storage media reformatted in the course of service. Your Product will be returned to You configured as originally purchased, subject to any applicable software or firmware updates.
IF YOU NEED SERVICE:
Call the Service Plan Administrator at 1-866-716-7669 Monday to Sunday 6am – 10pm PST. Have this Service Plan and the original sales receipt or invoice available
. You will need the model number and serial number of Your Product as listed on the sales receipt or invoice. Valid proof of purchase is required for any claim. Hand written receipts will not be accepted. All service will be provided by the manufacturers authorized service partner through the Service Plan Administrator.
Once We receive the damaged/un-repairable Product, We will inspect the Product and validate that the reported hardware failure is covered under this Service Plan. Should We determine that the failure resulted from an exclusion in this Service Plan, We will contact You with Our findings and arrange either to charge to You the current repair fee or return the Product to You at Your cost.
WHAT IS NOT COVERED (APPLIES TO BOTH THE PLAYSTATION® PROTECTION PLAN and PLAYSTATION® PROTECTION PLAN – ACCIDENTAL DAMAGE):
a) Rust, corrosion, insect infestation, mysterious disappearance, transport, environmental conditions such as sand or dirt.
b) Any Product failure or damage due to theft or burglary, loss, abuse, negligence, vandalism, acts of war, fire, weather related damage, unusual atmospheric conditions, or acts of God.
c) Repairs to Product, including parts, or Product replacement covered by the manufacturer’s warranty, manufacturer’s recall, or similar manufacturer’s incentive or repair program (regardless of whether or not the manufacturer is doing business as an ongoing enterprise).
d) Operational or mechanical failure of Your Product which is not reported to Us prior to expiration of this Service Plan.
e) Normal maintenance, such as cleaning and/or customer education/training.
f) Problems that existed in Your Product prior to the effective date of coverage under this Service Plan, which are known to You.
g) Screen imperfections (if applicable) in Your Product such as “dead” or bright pixels within the manufacturer’s original service specifications.
h) Products used commercially such as retail displays, rentals, leasing, or in arcade systems or other custom application.
i) Damage caused by improper home wiring or grounding including external connections such as antennas or cable televisions.
j) Damage to other connected devices such as televisions, monitors, receivers or other AV equipment.
k) Damage due to spilled liquids, unless Your Product is a Console Device covered by PLAYSTATION® PROTECTION PLAN – ACCIDENTAL DAMAGE.
l) Damage due to immersion of Product in liquid.
m) Damage caused by non-approved or non-licensed peripherals or accessories.
n) Repairs due to failures caused by the use of non-compatible, non-original equipped hard disks.
o) Shipping or transportation damage.
p) Improper installation or setup.
q) User facilitated minor adjustments and settings as outlined in the Product manual.
r) Incidental or consequential damage (not applicable in the province of Quebec).
s) Accidental damage not covered under the PLAYSTATION® PROTECTION PLAN – ACCIDENTAL DAMAGE.
t) Accidental screen damage, unless Your Product is a Hand Held Device covered by PLAYSTATION® PROTECTION PLAN – ACCIDENTAL DAMAGE.
u) Cosmetic damage, including dents or scratches, or any other cause that does not impact the normal operating condition of the Product, as determined by the Service Plan Administrator.
Your Service Plan is renewable at Our discretion.
You may cancel Your Service Plan within the first thirty (30) days of purchase by calling the Service Plan Administrator. You will receive a refund in the form of PSN account funds, a cheque or credit card refund, at the Administrator’s option in the amount of one hundred percent (100%) of the Price, less the cost of any repairs made, except as otherwise required by law in Your province. After thirty (30) days, no refund will apply, unless otherwise required by law in Your province.
This Service Plan is not transferable to any other product or person.
ENTIRE AGREEMENT :
Your sales receipt or invoice and these Terms and Conditions are intended by the parties to be a final statement of the entire agreement and supersede all prior negotiations, understandings and agreements concerning the subject matter. No amendment or modification of these Terms and Conditions will be binding, except by a written agreement signed by the party to be bound thereby. The failure of a party to insist on the strict performance of any provision of this agreement or to exercise any right or remedy upon a breach hereof shall not constitute a waiver of any provision of this agreement or limit the parties’ right thereafter to enforce any provision or exercise any right.
THE FOLLOWING CLAUSE IS INAPPLICABLE IN QUEBEC: No oral or written representation, warranties, or conditions of these Terms and Conditions will be binding, except by a written agreement signed by the party to be bound thereby.
Assurant and American Bankers may collect, use and share personal information provided to us by you and obtained from others with your consent. The information may be used to establish and serve you as a customer or when required or permitted by law. Your information may be processed and stored in the United States and may be subject to access by United States authorities under applicable laws. To obtain a copy of our privacy code or if you have any questions regarding the manner in which we will use the information or your options for refusing or withdrawing this consent, including your option not to be contacted about offers or products or services, you may call us at 1-888-778-8023.
BRITISH COLUMBIA RESIDENTS:
Disclosure Notice Under the British Columbia Financial Institutions Act.
The British Columbia Financial Institutions Act requires that the information contained in this Disclosure Notice be provided to a customer at the time of providing a service or product.
- This transaction is between you and American Bankers.
- In arranging the transaction described above, SCEA LLC, by whom the sales associate is employed, is representing American Bankers.
- Upon completion of this transaction, SCEA LLC, will be remunerated by way of a fee paid out of the purchase price of the Service Plan.
You have specifically requested the English version of this Service Plan, a French version of which is available upon request. Vous avez spécifiquement demandé la version anglaise de ce Plan de service et la version française est disponible sur demande.