SERVICE PLAN TERMS AND CONDITIONS
This Service Plan is not a contract of insurance.
This Service Plan is issued in conformance with these Terms and Conditions. The Service Plan includes the Terms and Conditions, special provincial disclosures and the sales receipt or invoice. This Service Plan must be made available for inspection when You require service.
PROTECTION PLAN: THIS SERVICE PLAN PROVIDES NO BENEFITS DURING THE TERM OF THE MANUFACTURER'S WARRANTY. THE TERM OF THIS SERVICE PLAN AND THE BENEFITS DESCRIBED HEREIN COMMENCE IMMEDIATELY UPON EXPIRATION OF THE MANUFACTURER'S WARRANTY.
PROTECTION PLAN - WITH ACCIDENTAL DAMAGE: THIS SERVICE PLAN IS INCLUSIVE OF THE MANUFACTURER'S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER'S WARRANTY, BUT PROVIDES CERTAIN ADDITIONAL BENEFITS DURING THE TERM OF THE MANUFACTURER'S WARRANTY. LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER'S WARRANTY PERIOD ARE NOT COVERED UNDER THIS SERVICE PLAN.
Service Plan Holder/You/Your
means the owner of the Product covered under this Service Plan.
Service Plan Provider/We/Us/Our
means the entity that is contractually the Obligor to You under the terms of this Service Plan. The Obligor under this Service Plan in the Province of British Columbia is American Bankers Insurance Company of Florida ("American Bankers"). In all other Provinces, Assurant Services Canada Inc. ("Assurant") is the Obligor.
Service Plan Administrator
means the entity responsible for the administration of this Service Plan. The Service Plan Administrator is Sony Computer Entertainment America LLC (SCEA LLC, 919 East Hillsdale Blvd., Foster City, CA 94404-2175).
Service Plan Seller
is the entity that sold the Service Plan to You, PlayStation Services LLC.
means the consideration paid for by You for this Service Plan as listed on the sales receipt or invoice.
SERVICE PLAN TERM:
Your PLAYSTATION® PROTECTION PLAN
coverage begins at the end of Your one year manufacturer's warranty and continues for the length of the Service Plan as indicated on Your sales receipt or invoice. Your PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE
coverage begins on the date of purchase.
The Service Plan You selected for Your Product shall be indicated on the sales receipt or invoice.
PLAYSTATION® PROTECTION PLAN
- This Service Plan provides coverage for Product hardware failures due to defects in workmanship and/or materials, or due to normal wear and tear. Should service be required, We will repair or replace Your Product (at Our option) with a Product fully re-certified to the original manufacturers written factory standards. User data stored on disk drives or other memory devices are specifically not covered and may be lost. All Product settings will be returned to the original factory default settings. All Product firmware (if applicable) will be updated to the latest official version at the time of service.
PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE
– In addition to coverage for Product hardware failures due to defects in workmanship and/or materials, or due to normal wear and tear, this Service Plan also provides coverage to the screen of the Product, if cracked due to accidental damage (such as drops) from handling and failures that occur during normal use and operation in accordance with the manufacturer's written specifications, in an appropriate operating environment. Coverage will apply only if purchased within thirty (30) days from the date Your Product was purchased. Product inspection for neglect or abuse will be performed prior to service and the determination is at the sole discretion of the authorized service provider.
At Our option, We will either repair Your Product or replace it with a new, or a factory re-certified PlayStation product of like kind, quality, and features. We will try and match specific replacement preferences such as equipment color, cosmetics, or features, but this is not guaranteed. The price of the replacement product shall not exceed the original purchase price of the original Product. If We replace Your Product, We will ship the replacement product to You once We receive the damaged/un-repairable Product. When You receive the replacement product, the damaged/un-repairable Product becomes Our property.
For the PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE:
If We replace Your Product with another of equal value or like kind and quality, We shall have satisfied all obligations owed under this Service Plan which will end on the date of the replacement.
PARTS AND COMPONENTS:
Materials furnished as replacements for parts will be drawn from Our service contractor's inventory of new or factory re-certified parts and components. These materials will be furnished under provisions of the manufacturer's warranty while still in effect and then by Our service contractor during the remainder of the term of coverage.
In order to keep this Service Plan in force during the coverage term, You must maintain the Product in accordance with the service requirements set forth by the manufacturer's specifications, including cleaning and maintenance as required. It is Your responsibility to protect the Product from further damage and operate the Product in accordance to guidelines listed in the user manuals either in paper or electronic format. You must notify the Service Plan Administrator in writing if Your address changes. It is Your responsibility to back up your data before services are performed and remove any data from parts or the Products prior to service. We are not responsible for any loss of Your data under any circumstances. The contents of Your Product may be deleted and the hard drive and/or storage media reformatted in the course of service. Your Product will be returned to You configured as originally purchased, subject to any applicable software or firmware updates.
IF YOU NEED SERVICE:
Call the Service Plan Administrator at 1-866-716-7669 Monday – Saturday 6am - 8pmPST, or Sunday 7am - 6:30pm PST. Have this Service Plan and the original sales receipt or invoice available. You will need the model number and serial number of Your Product as listed on the sales receipt or invoice. Valid proof of purchase is required for any claim. Hand written receipts will not be accepted. All service will be provided by the manufacturers authorized service partner through the Service Plan Administrator.
Once We receive the damaged/un-repairable Product, We will inspect the Product and validate that the reported hardware failure is covered under this Service Plan. Should We determine that the failure resulted from an exclusion in this Service Plan, We will contact You with Our findings and arrange either to charge to You the current repair fee or return the Product to You at Your cost.
WHAT IS NOT COVERED (APPLIES TO BOTH THE PLAYSTATION® PROTECTION PLAN and PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE):
a) Rust, corrosion, insect infestation, mysterious disappearance, transport, environmental conditions such as sand or dirt.
b) Any Product failure related to theft or burglary, loss, abuse, negligence, vandalism, acts of war, fire, weather related damage, unusual atmospheric conditions, or acts of God.
c) Repairs to Product, including parts, or Product replacement covered by the manufacturer's warranty, manufacturer's recall, or similar manufacturer's incentive or repair program (regardless of whether or not the manufacturer is doing business as an ongoing enterprise).
d) Operational or mechanical failure of Your Product which is not reported to Us prior to expiration of this Service Plan.
e) Normal maintenance, such as cleaning and/or customer education/training.
f) Problems that existed in Your Product prior to the effective date of coverage under this Service Plan, which are known to You.
g) Screen imperfections (if applicable) in Your Product such as "dead" or bright pixels within the manufacturer's original service specifications.
h) Products used commercially such as retail displays, rentals, leasing, or in arcade systems or other custom application.
i) Damage caused by improper home wiring or grounding including external connections such as antennas or cable televisions.
j) Damage to other connected devices such as televisions, monitors, receivers or other AV equipment.
k) Damage due to spilled liquids or immersion of Product in liquid.
l) Damage caused by non-approved or non-licensed peripherals or accessories.
m) Repairs due to failures caused by the use of non-compatible, non-original equipped hard disks.
n) Shipping or transportation damage, improper installation or setup, user facilitated minor adjustments and settings as outlined in the Product manual.
o) Intentional or incidental damage or gross neglect.
p) Incidental or consequential damage (not applicable in the province of Quebec).
q) Accidental damage not covered under the existing PLAYSTATION® PROTECTION PLAN - ACCIDENTAL DAMAGE.
r) Accidental screen damage (only applicable to the PLAYSTATION®
Your Service Plan is renewable at Our discretion.
You may cancel Your Service Plan within the first thirty (30) days of purchase by calling the Service Plan Administrator. You will receive a refund in the form of Sony Entertainment Network account funds, a cheque or credit card refund, at the Administrator's option in the amount of one hundred percent (100%) of the Price, less the cost of any repairs made, except as otherwise required by law in Your province (applicable to the original purchaser of the Service Plan only). After thirty (30) days, no refund will apply.
This Service Plan is not transferable to any other product or person.
IMPORTANT CONSUMER INFORMATION:
The Playstation Protection Plan/Playstation Protection Plan â€“ Accidental Damage is secured by a contractual liability insurance policy provided by American Bankers, except in the Province of British Columbia where American Bankers is the Obligor.
Your sales receipt or invoice and these Terms and Conditions are intended by the parties to be a final statement of their entire agreement and supersede all prior negotiations, understandings and agreements concerning the subject matter. No amendment or modification of these Terms and Conditions will be binding, except by a written agreement signed by the party to be bound thereby. The failure of a party to insist on the strict performance of any provision of this Agreement or to exercise any right or remedy upon a breach hereof shall not constitute a waiver of any provision of this Agreement or limit the parties' right thereafter to enforce any provision or exercise any right.
THE FOLLOWING CLAUSE IS INAPPLICABLE IN QUEBEC: No oral or written representation, warranties, or conditions of these Terms and Conditions will be binding, except by a written agreement signed by the party to be bound thereby.
Your information may be processed and stored in the United States and may be subject to access by U.S. authorities under applicable laws.
BRITISH COLUMBIA RESIDENTS:
Disclosure Notice Under the British Columbia Financial Institutions Act.
The British Columbia Financial Institutions Act requires that the information contained in this Disclosure Notice be provided to a customer at the time of providing a service or product.
- This transaction is between you and American Bankers.
- In arranging the transaction described above, SCEA LLC, by whom the sales associate is employed, is representing American Bankers.
- Upon completion of this transaction, SCEA LLC, will be remunerated by way of a fee paid out of the purchase price of the Service Plan.
You have specifically requested the English version of this Service Plan, a French version of which is available upon request. Vous avez spÃ©cifiquement demandÃ© la version anglaise de ce Plan de service et la version franÃ§aise est disponible sur demande.