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News : Consumer Alerts

  • Important Notice: Access to the PSN and Access to Sony Entertainment Network Services

    Dear valued PlayStation®3 customers,

    Unauthorized software for the PlayStation®3 system was recently released by hackers. Use of such software violates the terms of the "System Software License Agreement for the PlayStation®3 System" and the "Terms of Services and User Agreement" for the PSN/Sony Entertainment Network and its Community Code of Conduct provisions.

    Violation of the System Software License Agreement for the PlayStation®3 system invalidates the consumer's right to access that system. Consumers running unauthorized or pirated software may have their access to the PSN and access to Sony Entertainment Network services through PlayStation®3 system terminated permanently.

    To avoid permanent termination, consumers must immediately cease using and delete all unauthorized or pirated software from their PlayStation®3 systems.

    In order to help provide a safe, fair, online environment, consumers who we believe violate "Terms of Services and User Agreement" for the PSN/Sony Entertainment Network or the applicable laws or regulations of their country or region risk having access to the PSN and access to Sony Entertainment Network services terminated permanently.

  • Sony Customer Notification US States (excluding Puerto Rico and Massachusetts)

    Valued PSN/Qriocity Customer:

    We have discovered that between April 17 and April 19, 2011, certain PSN and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

    1. Temporarily turned off PSN and Qriocity services;
    2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
    3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

    Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PSN/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PSN/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PSN or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PSN and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PSN or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

    • U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.
    • We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

      Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013 Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241 TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

    • You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.

    We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

    Sincerely,

    Sony Computer Entertainment and Sony Network Entertainment


  • Sony Customer Notification Puerto Rico

    Valued PSN/Qriocity Customer:

    We have discovered that between April 17 and April 19, 2011, certain PSN and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

    1. Temporarily turned off PSN and Qriocity services;
    2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
    3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

    Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PSN/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PSN/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PSN or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PSN and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PSN or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

    For reference purposes, this incident could affect approximately 267,000 users in Puerto Rico. We have not yet filed criminal complaints, although we are actively working with law enforcement authorities. It is unclear at this stage what time and cost will be required to remedy this situation although as noted above we are diligently working to do so.

    To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

    • U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.
    • We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

      Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013 Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241 TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

    • You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC.

    We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

    Sincerely,

    Sony Computer Entertainment and Sony Network Entertainment


  • Sony Customer Notification Massachusetts

    Valued PSN/Qriocity Customer:

    We have discovered that between April 17 and April 19, 2011, certain PSN and Qriocity service user account information was compromised. As a result of what we have found to date, we have:

    1. Temporarily turned off PSN and Qriocity services;
    2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
    3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

    Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PSN/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PSN/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PSN or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PSN and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PSN or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

    Under Massachusetts law, you have the right to obtain any police report filed in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.

    Massachusetts law also allows consumers to place a security freeze on their credit reports. A security freeze prohibits a credit reporting agency from releasing any information from a consumer’s credit report without written authorization. However, please be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit mortgages, employment, housing or other services.

    If you have been a victim of identity theft, and you provide the credit reporting agency with a valid police report, it cannot charge you to place, lift or remove a security freeze. In all other cases, a credit reporting agency may charge you up to $5.00 each to place, temporarily lift, or permanently remove a security freeze.

    To place a security freeze on your credit report, you must send a written request to each of the three major consumer reporting agencies: Equifax (www.equifax.com); Experian (www.experian.com); and TransUnion (www.transunion.com) by regular, certified or overnight mail at the addresses below:

    Equifax Security Freeze
    P.O. Box 105788
    Atlanta, GA 30348

    Experian Security Freeze
    P.O. Box 9554
    Allen, TX 75013

    Trans Union Security Freeze
    Fraud Victim Assistance Department
    P.O. Box 6790
    Fullerton, CA 92834

    In order to request a security freeze, you will need to provide the following information:

    1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.);
    2. Social Security Number;
    3. Date of birth;
    4. If you have moved in the past five (5) years, provide the addresses where you have lived over the prior five (5) years;
    5. Proof of current address such as a current utility bill or telephone bill;
    6. A legible photocopy of a government issued identification card (state driver’s license or ID card, military identification, etc.)
    7. If you are a victim of identity theft, include a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft;
    8. If you are not a victim of identity theft, include payment by check, money order, or credit card (Visa, MasterCard, American Express or Discover only). Do not send cash through the mail.

    The credit reporting agencies have three (3) business days after receiving your request to place a security freeze on your credit report. The credit bureaus must also send written confirmation to you within five (5) business days and provide you with a unique personal identification number (PIN) or password, or both that can be used by you to authorize the removal or lifting of the security freeze.

    To lift the security freeze in order to allow a specific entity or individual access to your credit report, you must call or send a written request to the credit reporting agencies by mail and include proper identification (name, address, and social security number) and the PIN number or password provided to you when you placed the security freeze as well as the identities of those entities or individuals you would like to receive your credit report or the specific period of time you want the credit report available. The credit reporting agencies have three (3) business days after receiving your request to lift the security freeze for those identified entities or for the specified period of time.

    To remove the security freeze, you must send a written request to each of the three credit bureaus by mail and include proper identification (name, address, and social security number) and the PIN number or password provided to you when you placed the security freeze. The credit bureaus have three (3) business days after receiving your request to remove the security freeze.

    We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

    Sincerely,

    Sony Computer Entertainment and Sony Network Entertainment


  • Sony Customer Notification Non-US States

    Valued PSN/Qriocity Customer:

    We have discovered that between April 17 and April 19, 2011, certain PSN and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

    1. Temporarily turned off PSN and Qriocity services;
    2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
    3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

    Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PSN/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PSN/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PSN and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

    To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit or similar types of reports.

    We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

    Sincerely,

    Sony Computer Entertainment and Sony Network Entertainment


  • Important Access to the PSN and Access to Qriocity™ Services Notice

    02/16/2011

    Unauthorized circumvention devices for the PlayStation®3 system have been recently released by hackers. These devices permit the use of unauthorized or pirated software. Use of such devices or software violates the terms of the “System Software License Agreement for the PlayStation®3 System” and the “Terms of Services and User Agreement” for the PSN/Qriocity™ and its Community Code of Conduct provisions. Violation of the System Software Licence Agreement for the PlayStation®3 System invalidates the consumer guarantee for that system. In addition, copying or playing pirated software is a violation of International Copyright Laws. Consumers using circumvention devices or running unauthorized or pirated software will have access to the PSN and access to Qriocity™ services through PlayStation®3 system terminated permanently.
    To avoid this, consumers must immediately cease use and remove all circumvention devices and delete all unauthorized or pirated software from their PlayStation®3 systems.

    Sony Computer Entertainment America LLC Customer Service

    http://us.playstation.com/support/ask
    TEL - 800-345-7669 (800-345-SONY)
    Open hours - MON-SAT 6:00am-8:00pm PST
    SUN 7:00am-6:30pm PST


  • Sony Computer Entertainment LLC

    09/21/2010

    Warning: Counterfeit and Unlicensed PlayStation®3 Wireless Controller(Recommendation: use only genuine PlayStation®3 Wireless Controller)

    Counterfeit PlayStation®3 Wireless Controllers, which are practically identical in appearance to genuine PlayStation®3 Wireless Controllers, have been discovered in the market. SCEA advises consumers to be cautious when buying PlayStation®3 Wireless Controllers from uncertain sources as the quality, reliability and safety of counterfeit products is uncertain, and in some cases, may be dangerous. It is possible that some counterfeit product may ignite or explode, resulting in injury or damage to the user, your PlayStation®3 computer entertainment system, or other property. Moreover, SCEA does not support continued functionality of counterfeit or unlicensed controllers in system software updates and these devices may cease to function in the future because of system software updates.

    SCE and its affiliated companies disclaim all liability for any loss or damage suffered by you or any third party through the use of counterfeit or unlicensed products.We appreciate your understanding and continued support.

    Sony Computer Entertainment America LLC Customer Service

    http://us.playstation.com/support/ask
    TEL - 800-345-7669 (800-345-SONY)
    Open hours - MON-SAT 6:00am-8:00pm PST
    SUN 7:00am-6:30pm PST


  • PlayStation®3 (PS3™) system software update 3.21

    The next system software update for the PlayStation®3 (PS3™) system will be released on April 1, 2010 (JST), and will disable the "Install Other OS" feature that was available on the PS3™ systems prior to the current slimmer models, launched in September 2009. This feature enabled users to install an operating system, but due to security concerns, Sony Computer Entertainment will remove the functionality through the 3.21 system software update.

    In addition, disabling the "Other OS" feature will help ensure that PS3™ owners will continue to have access to the broad range of gaming and entertainment content from SCE and its content partners on a more secure system.

    Consumers and organizations that currently use the "Other OS" feature can choose not to upgrade their PS3™ systems, although the following features will no longer be available;

    • Ability to sign in to PlayStation®Network and use network features that require signing in to PlayStation®Network, such as online features of PS3™ games and chat
    • Playback of PS3™ software titles or Blu-ray Disc videos that require PS3™ system software version 3.21 or later
    • Playback of copyright-protected videos that are stored on a media server (when DTCP-IP is enabled under Settings)
    • Use of new features and improvements that are available on PS3™ system software 3.21 or later

    For those PS3™ users who are currently using the "Other OS" feature but choose to install the system software update, to avoid data loss they first need to back-up any data stored within the hard drive partition used by the "Other OS" as they will not be able to access that data following the update.

    Additional information about PS3™ firmware updates, including v3.21, can be found here:
    http://us.playstation.com/support/systemupdates/ps3/index.htm.
    PS3™ owners who have further questions should contact Consumer Services:
    http://us.playstation.com/support/ask/
    800-345-7669 (800-345-SONY)

  • PlayStation® Network Status

    Update (March 1, 2010): We are aware that the internal clock functionality in the PS3™ units other than the slim model, recognized the year 2010 as a leap year. Having the internal clock date change from February 29 to March 1 (both GMT), we have verified that the symptoms are now resolved and that users are able to use their PS3™ normally. If the time displayed on the XMB is still incorrect, users are able to adjust time settings manually or via the internet. If we have new information, we will update you through the PlayStation.Blog or PlayStation.com.



    We believe we have identified that this problem is being caused by a bug in the clock functionality incorporated in the system.

    Errors include:
    * The date of the PS3 system may be re-set to Jan 1, 2000.
    * When the user tries to sign-in to the PSN, the following message appears on the screen; "An error has occurred. You have been signed out of PSN (8001050F)".
    * When the user tries to launch a game, the following error message appears on the screen and the trophy data may disappear; "Failed to install trophies. Please exit your game."
    * When the user tries to set the time and date of the system via the Internet, the following message appears on the screen; "The current date and time could not be obtained. (8001050F)"
    * Users are not able to playback certain rental video downloaded from the PlayStation Store before the expiration date.

    We hope to resolve this problem within the next 24 hours. In the meantime, if you have a model other than the new slim PS3, we advise that you do not use your PS3 system, as doing so may result in errors in some functionality, such as recording obtained trophies, and not being able to restore certain data.

    As mentioned above, Please be advised that the new slim PS3 is not affected with this error. We are doing our best to resolve the issue and do apologize for any inconvenience caused.

    For the latest status on this situation please check either the PlayStation blog (blog.us.playstation.com) or PlayStation.com.

  • Notice to PSP® go Users

    Though data can be deleted from the PSP® go hard drive, as with other electronic devices with memory, deleted data may be recoverable. Please take care when transferring possession or disposing of your PSP® go system to avoid inadvertent transfer of your data.

  • SCEA Statement Regarding PlayStation®3 TV Advertising

    It has come to our attention that a recent TV advertisement for PlayStation® may have offended some members of the Nigerian community. We never intended to create a situation that would upset anyone, and we have taken action to immediately remove the advertisement from the air. We apologize to anyone this may have offended.

  • Notice to PlayStation®Network Users

    We have found out that there has been a possibility of unauthorized access to personal information on the PlayStation®Store through PCs, a content download service of the PlayStation®Network. Although unlikely, it is possible that the passwords of a small percentage of PlayStation®Network users may have been changed through unauthorized access, making it possible to view users' personal information and/or use the Wallet for the PlayStation®Store. Sony Entertainment Network accounts do not display entire credit card numbers, so any unauthorized access to your Sony Entertainment Network account is very unlikely to compromise your credit card number.

    We have taken immediate measures to rectify this issue and system security is restored.

    We have investigated the extent of unauthorized access and possible alteration of passwords that could have occurred before corrective measures were taken, and are directly contacting customers who may have been affected by this incident. In order to verify that your account is intact, we strongly suggest that PlayStation®Network users sign in to the service. If you can successfully sign in with your pre-set password, your account is not affected by this incident.

    For additional information and immediate 24 hour online support, click here for the PlayStation® Knowledge Center.

  • Proper Electrical Connections for your PlayStation®3 System

    To avoid possible damage to the system or to a connected TV or component, the AC power cord must be plugged into a polarized, three-prong electrical outlet that is properly wired and grounded. Any TV or component connected to the system must be functioning properly and free of defects. If a TV or component connected to the system is faulty or defective, it may cause damage to the TV or component, or to the system itself. As with all electrical products, connection to faulty or defective components, or the failure to connect to a properly wired outlet, may cause sparking and pose a fire hazard.

  • Playing PlayStation® and PlayStation®2 Format Software Titles on PlayStation®3 Hardware

    The compatibility of PlayStation® and PlayStation®2 format software titles for use on the PlayStation®3 varies by model as follows:

    Model# CECHK01 (80GB PlayStation®3 System)
    This model of the PlayStation®3 system is designed to play PlayStation®3 format software and has limited backward compatibility. This system is not compatible with, and will not play, PlayStation®2 format software. Some PlayStation® format software may play on this system.

    Model# CECHG01 and CECHH01 (40GB PlayStation®3 System)
    This model of the PlayStation®3 system is designed to play PlayStation®3 format software and has limited backward compatibility. This system is not compatible with, and will not play, PlayStation®2 format software. Some PlayStation® format software may play on this system.

    Model# CECHH01MG (40GB Limited Edition Gunmetal Gray PlayStation®3 system)
    This model of the PlayStation®3 system is designed to play PlayStation®3 format software and has limited backward compatibility. This system is not compatible with, and will not play, PlayStation®2 format software. Some PlayStation® format software may play on this system.

    Model# CECHE01 (80GB PlayStation®3 System)
    This product has limited backward compatibility with PlayStation® and PlayStation®2 format software. Many PlayStation®2 format software titles operate, but full compatibility is not guaranteed. Updating the system software may improve compatibility.

    Model# CECHA01 (60GB PlayStation®3 System)
    Some PlayStation®2 or PlayStation® format software titles may perform differently on this system than they do on PlayStation®2 or PlayStation® systems, or may not perform properly on this system.

    Model# CECHB01 (20GB PlayStation®3 System)
    Some PlayStation®2 or PlayStation® format software titles may perform differently on this system than they do on PlayStation®2 or PlayStation® systems, or may not perform properly on this system.

    The vast number of games in the PlayStation® and PlayStation®2 software catalogs available in North America (including upcoming titles) are being verified for play compatibility with PlayStation®3. To identify the compatibility status of a specific title, please use our Backward Compatibility Status Search.

    The status of titles may improve as we continually update the PS3™ operating system software, including individual game software updates, so please be sure to visit this site often to check on the very latest PS3™ compatibility status for your catalog of PlayStation® and PlayStation®2 games.



    Click here to check compatibility

    For further assistance, please contact:
    Customer Support, Sony Computer America
    Tel: 800-345-7669 (800-345-SONY)

  • Notice for PlayStation®3 Users Enjoying Audio/Video Content on
    Blu-ray Disc™

    Blu-ray Disc™ (BD) uses the Advanced Access Content System (AACS) for audio/video content protection. Advanced Access Content System Licensing Administrator, LLC (AACS LA), the licensor of the AACS technology, maintains AACS's security by requiring periodic renewal of AACS encryption keys stored on BDs as well as BD software players, such as PlayStation®3 (PS3™) system and PCs, as part of their "proactive renewal" effort. *1)

    PS3™ system software version 1.80 or higher includes the newest set of AACS keys, and, in order to enjoy playback of audio/video content on upcoming BDs with renewed AACS keys, PS3™ users are required to update their PS3™ system software to version 1.80 (released in May 2007) or higher, which supports the first AACS key renewal for BDs.*2)

    "Proactive renewal" applies to BD audio/video content only. PS3™ format game software does not adopt AACS and can be played as usual. *3)

    For details regarding PS3™ system software update, please refer to our PlayStation®3 system software update section. We also encourage our users to update the system software to the latest version to enhance the system security and enjoy added features on their PS3™ systems. To check the system software version of your PS3™, please select "System Settings" under
    " Settings Settings" in the home menu, then select "System Information."

    Thank you.
    For further assistance, please visit:
    Our PlayStation® Knowledge Center »

    Or you may contact SCEA Consumer Service at:
    www.us.PlayStation.com/Corporate/ContactUs/ConsumerServices »
    Or
    call the SCEA Consumer Support Help Line at 1-800-345-7669

    *1) AACS LA will renew their keys periodically.
    *2) Existing BDs with old AACS keys can be played as usual with PS3™'s system software version 1.80 or higher.
    *3) PS3™ format game software does not adopt AACS as its content protection system.


  • SCEA Statement Regarding Online Bulk or Discounted PlayStation®3 systems

    It has come to the attention of Sony Computer Entertainment America that a number of websites are currently promoting pre-order offers on discounted or bulk shipments of the upcoming PlayStation®3 computer entertainment system. Such offers are not done with any cooperation from SCEA or its parent company. SCEA strongly recommends against consumers pursuing such offers, as their legitimacy cannot be confirmed. We recommend consumers purchase PlayStation® products only from authorized SCEA retailers and resellers.

  • PlayStation®2 (MODEL #SCPH-70011 and 70012) AC ADAPTOR REPLACEMENT PROGRAM

    Sony Computer Entertainment America, in cooperation with the U.S. Consumer Product and Safety Commission, is voluntarily replacing PlayStation®2 (Model# SCPH-70011 and 70012) AC Adaptors (SCPH-70100) free of charge. The affected AC Adaptors were packaged with the SCPH-70011 and 70012 models of the PlayStation®2 entertainment system sold after October 2004. Only AC Adaptors identified with a serial number that begins with the prefix "F3" within a certain date range are included in this replacement program

    Find out more about this alert.


  • PlayStation®2 (MODEL SCPH-75001) SOFTWARE COMPATIBILITY ALERT

    A limited number of PlayStation® or PlayStation®2 format software titles may perform differently on the PlayStation®2 computer entertainment system model number SCPH-75001 than they do on previous PlayStation®2 or PlayStation® consoles, or may not perform properly on the SCPH-75001 model. Following is a list of PlayStation® and PlayStation®2 format software titles that SCEA is aware of that may fall in this category.

    Find out more about this alert

    For more information, please contact Consumer Services here.


  • Holiday Demo Disc

    We recognize that there is a glitch on the Holiday Demo Disc that was sent out to members of the PlayStation® Underground. The glitch involves the game Viewtiful Joe, and when a player executes that playable demo, it will format the memory cards that are in the PlayStation®2 hardware. We recognize this as a serious issue and are doing everything we can to alert the consumers who received the demo to remove the memory cards before playing the Viewtiful Joe demo. We have sent out postcards and emails alerting the recipients of the glitch, as well as posted the information on various messages boards to alert consumers before playing this demo. For more information please call 1-800-345-SONY.

  • PlayStation®2 Backward Compatibility Alert

    Some PlayStation® format software titles may perform differently on the PlayStation®2 system than they did on the PlayStation® console, or may not perform properly on the PlayStation®2 system. Following is the list of PlayStation® format software titles that SCEA is aware of, which may fall into this category.

    Find out more about this alert


  • DualDisc

    DualDisc is a new two-sided disc product introduced by some segments of the music industry, which mates DVD recorded material on one side with digital audio material on the other side. DualDisc is similar in size to a DVD and CD.

    Find out more about this alert


  • Recommendation for Use of Genuine PSP®(PlayStation®Portable) Battery Pack & Battery Charging Devices

    It has been our policy to recommend that genuine PSP®(PlayStation®Portable) battery packs and battery charging devices be used for PSP®. Genuine PSP® battery packs and battery charging devices are equipped with protective devices that meet our quality standards to avoid hazards such as firing or explosion. Using batteries without such protective devices may cause a failure or an accident.

    For your safety, we therefore would like to remind you to use genuine PSP® battery packs (PSP-11X, PSP-28X)and battery charging devices (AC adaptor:PSP-10X, car adaptor:PSP-18X, battery charger:PSP-19X) for PSP®.

    We have also become aware that there are certain battery packs and battery charging devices available in the market which looks almost identical to our original battery packs, AC adaptors, car adaptors, battery chargers. We will not accept responsibility for any damages or failures caused by non-genuine battery packs and battery charging devices including such counterfeit battery packs and battery charging devices.